For the fifth time in the past six years, Ford Credit has topped the J.D. Power U.S. Consumer Financing Satisfaction Study. This proves what so many Shults Ford Wexford customers already know — that Ford Credit makes it easy to own that dream vehicle you’ve always wanted.
Ford Credit topped the Customer Satisfaction Index Ranking for mass-market automakers with a total score of 867 out of 1,000. J.D. Power determines that score based on five key factors: account management, application and approval, billing and payment, customer orientation, and customer service experience.
Among those five factors, Ford Credit earned the highest customer satisfaction scores for account management, communication, and billing and payment. Ford also tots the fact that Ford Credit worked to ensure that superior customer satisfaction throughout the pandemic as well as the ongoing semiconductor chip shortage.
“The results show our efforts to improve our digital experiences, including adding flexibility for customers to manage their accounts and make payments, are delivering the ownership experience our customers want,” said Ford Credit Executive Vice President Craig Carrington.
When you purchase a new vehicle, you want to ensure it is of high quality, which is precisely what the 2018 J.D. Power Initial Quality Study entails. The prestigious study examines hundreds of vehicles for their quality within the first 90 days of ownership, and it recently found that Ford is the second in the industry when it comes to quality.
Ford was able to get its highest quality score ever thanks to a variety of improvements made in advanced audio, connectivity, entertainment, and navigation technology.
“Customers want a vehicle that keeps them connected whether they’re going places or just out enjoying a drive,” said Jim Van Slambrouch, Ford’s Director of Quality for The Americas. “Our improving quality scores show we are delivering smart vehicles for a smart world that are also easy to use.”
Because of the improvements Ford has made, the American automaker had more vehicle segment quality awards than any other brand. Overall, it had nine vehicles recognized in the top three of their respective segments. This included the Expedition, Mustang, F-Series Super Duty, Lincoln Continental, and Lincoln MKC.
When you’re building up your business fleet, it’s likely you’re looking for the type of vehicle that will get the job done without costing you a lot of money. That’s where Ford comes into play. Five of the American carmaker’s fleet vehicles were recently named winners of the 2018 Vincentric Best Fleet Value Awards, making them both budget-friendly and capable.
These five Ford vehicles earned recognition in the sedan, pickup, and van categories. The Taurus SE claimed the large sedan title for the eighth time while the Ford F-150 XL won the full-size, half-ton pickup truck segment for a sixth time.
The F-350 Super Duty XL took the full-size, one-ton segment for a third time. Even the Transit 150 XL low-roof passenger wagon and the Transit 150 medium-roof cargo van got in on the action, placing top spot for their segments for the fourth and second time, respectively.
Vincentric decides the winners of these awards by examining fleet lifecycle costs in eight areas. This includes depreciation, fuel, insurance, financing, repairs, opportunity costs, maintenance, and fees and taxes.
Each segment’s winner has the lowest lifecycle costs across 28 ownership and mileage scenarios, which range from 24 months of ownership (or 10,000 miles annually) to 60 months of ownership (or 40,000 miles annually).
Our staff at Shults Ford Lincoln Wexford couldn’t be happier to hear about another big win for Ford.
There’s a reason why people keep going back to Ford. It’s because of amazing cars like the Ford Fusion, which was recently named Best Family Sedan by 2017 MotorWeek Drivers’ Choice awards!
Sometimes, minivans or SUVs aren’t always the right fit for families. That’s why there still needs to be reliable family sedans. Fortunately, the Ford Fusion has everything a family could want. The MotorWeek Drivers’ Choice Awards honor the best cars, trucks, and SUVs of the year. The awards are distributed based on each vehicle from the driver’s point of view, and that’s a very important point of view to have!
The awards take into consideration innovation, value, reliability, and safety. The Fusion easily took home the award for Best Family Sedan, checking off all of these boxes. It goes above and beyond other sedans with extensive technology features. Where there is technology, there’s often safety, too. The Fusion will keep the whole family safe, thanks to over 20 driver-assistive technologies.
Another thing to love about the Fusion, and another reason why it took home this award, is its versatility. Whether you prioritize power or efficiency, you can get it all with the Fusion, which is made up of options like the Fusion Hybrid, Fusion Sport, and Fusion Energi.
So what are you waiting for? Take the “Best Family Sedan” for a test drive today at Shults Ford in Wexford, PA!